FREQUENTLY ASKED QUESTIONS:

FREQUENTLY ASKED QUESTIONS:

Are you open today?

  • Our hours are Wednesday to Sunday, 9am to 6pm, rain or shine.
  • Latest time to check-in is 3pm, please 
  • We are closed on Mondays and Tuesdays unless they are a public holiday
  • We are closed for July and August

What are your hours?

  • Our hours are Wednesday to Sunday, 9am to 6pm, rain or shine
  • Latest check-in time is 3pm, please
  • We are closed on Mondays and Tuesdays unless they are a public holiday
  • We are closed for July and August

Do you have EFTPOS?

  • Yes
  • You can also pay by direct credit and, if necessary, with cash

Do you accept credit cards?

  • Yes, although a fee of 3% will be charged for all credit card payments

What are your charges?

  • These are all on the website under ‘prices’
  • There is no charge for females who are riding their own bikes at Thundercross

Why do girls and women ride free at Thundercross?

  • To encourage more females to participate in the sport

Do I have to book in advance if I’m riding my own bike at Thundercross?

  • No need to book in advance.  Just turn up on the day and register/pay at the time

Do I need to register everyone that is riding?

  • Absolutely!  It is vital that everyone who is riding has registered and paid to use the tracks. 
  • No registration/payment = no riding

Can I ride my Quad bike at the Park?

  • Yes. Quads are welcome on the Learners and the B Track
  • Single riders only; no doubling up
  • No children allowed on adult-sized bikes.  Riders must be appropriate for the manufacturers' guidelines.  

Are UTV/side by sides welcome at Thundercross?

  • Yes!  Drivers must wear proper crash helmets
  • Drivers must be over 16 and have a road licence

Where are you?

  • Our address is 3068 Highway 22, Glen Murray, 2695.
  • If you are using Google Maps, please be sure to put Glen Murray into the address. 
  • If you are travelling from the south, travel up the new extension of the motorway and come off at Rangiri.  Left at the traffic lights, then first right on  Glen Murray Road.  After the lake, on your left, turn left on Tikotiko Road (watch out for the gravel section) and turn right at the end of Tikotiko on to H22.  We are about 1km on the left - watch out for the signage.  www.thundercrossvalley.co.nz

What do I need to bring:

  • Water
  • Energy snacks
  • Lunch
  • A gazebo or brolly for shade
  • Camping chairs
  • Relax, kick back and make a day of it!
  • The dog (on a lead and under control)
  • Friends and family
  • No alcohol whilst riding (please follow sober driving laws)

Are refreshments available on site?   

  • Yes. We have coffee, water, soft drinks and snacks available at the house. (We are in the process of converting our Wool Shed to a café, which we will be open later in the year)
  • If you require catering, this can be arranged in advance of your visit.
  • You are welcome to bring your own picnics
  • Our BBQ is available to hire

What facilities do you have on site?

  • Toilets: We have a toilet block in the main car park. There are currently no toilets on the Learners’ Track
  • Refreshments: Until the cafe is finished coffee, water, soft drinks and snacks are available in the meantime from the house.
  • Picnic: There are picnic tables around the Park for your use and enjoyment.  You are welcome to bring your own chairs/bbq/gazebo and set up for the day (no open fires)
  • Barbecue & Gazebo: Our barbecue are available for your use, by prior arrangement. (Donation to Westpac Rescue Helicopter, please) Our gazebos are available to hire.
  • Rubbish: Please take your rubbish and recycling home with you

Can we bring our dog?

  • Yes. You are welcome to bring your dog if it is kept under control at all times, on a lead and does not worry stock.  For the moment please leave your dogs in your vehicles when you sign in. There will be a dedicated dog area at the Woolshed Cafe. Please clear up after your dog.

Can we camp overnight at Thundercross?

  • Yes, riders who are riding both days at the Park are welcome to camp at the Park
  • You must book in advance by telephoning Mandy on 0277331199.  No booking = no camping
  • Riders must register and pay for each day’s riding
  • There are no camping facilities, other than the toilet block
  • Please take your rubbish home with you
  • No open fires
  • No riding before 9am or after 6pm
  • No charge for camping

Can I hire boots or kit from you?

  • Yes, we have boots available from children’s size 13 to adult 14 and kit from children’s age 5 to adult XXXL
  • $10 per item
  • Boots, helmets, pants, tops, chest protectors, goggles and gloves
  • No need to book in advance
  • Our kit is washed after every use

What Tracks do you have at Thundercross?

We have four tracks here in our 750-acre Park, with something to suit everyone (see details on our website under ‘Tracks’

  • Learners: for complete beginners to novices; small children to adults are all welcome to learn on the Learners’ track
  • B Track: for novice to intermediate
  • A Track: for advanced riders only
  • Motocross: for motocross riders

How will I know where to ride at the Park?

  • All the tracks are signposted

Can I hire a bike?
Yes, we have bikes from children’s Peewee 50 to adult 300cc and quads for parents to accompany their children available, too.
To book press the ‘Booking' button at the top of each page on our website to reserve a bike and/or coaching.  Booking hire bikes in advance is essential, to avoid disappointment. Please do not turn up on the day without having booked a hire bike in advance; we would hate you to have had a wasted journey.  

Bike hire fee includes hire and fuel for one day, all protective gear and the fee for riding at the Park

Do I need a motorcycle licence to ride at Thundercross?

  • No, you do not need a motorcycle licence to ride at our Park as you are riding on private land

Who can hire a dirt bike?

  • If you can ride a two-wheel pedal bike confidently; stopping/starting/steering and braking, you can ride a dirt bike.  From approximately 5 years upwards; our most senior hirer is 80 years old!!
  • If you are a beginner, you will need to have at least 1 hour's tuition with us (separate fee, in addition to bike hire).  James is NZ's most experienced dirt bike coach, so you will be in good hands. 

What about safety and service?

We take safety and service very seriously at Thundercross.  Our entire team is constantly looking at ways to improve our offering to you and are keen to hear your suggestions, please.  We are members of several business and tourism associations and proud to hold the following:

  • Adventure Mark safety accreditation; the audit accreditation required by Work Safe for certified New Zealand adventure activities
  • Silver endorsement from Qualmark for service to our customers
  • Travellers' Choice 2020 & 2021 from Trip Advisor

What can I expect when I hire a bike?

  • Please arrive at 8.30am and allow an hour for registration, induction & getting kitted-up.  We open to the public at 9am and like to welcome you before other riders arrive.  
  • To make your riding more comfortable, please bring long, thick socks to go inside your dirt bike boots and, if you have them, padded cycle shorts to wear under your bike pants.  If it is cold you may like to wear a t-shirt or lightweight merino under the bike top but it is not necessary in warmer weather.
  • You will be on a bike by about 9.30 and it is yours for the day.  We ask that you return it around 5pm, please, to allow time for you to get changed and say 'Cheerio'.  
  • If you are a learner, you can expect your first lesson to begin around 10am (unless we have arranged otherwise)

What is included in bike hire?

  • Bike hire fee includes hire and fuel for one day, all protective gear and the fee for riding at the Park
  • Price is inclusive of gst, booking fee and, if applicable, credit card fee

I’m hiring a bike but don’t have my own bike kit:

  • No problem, all protective kit is included in the hire fee

I am a learner; can I get lessons?

  • Yes.  We have experienced coaches who will teach you at your own pace in private classes.
  • If you can ride a two-wheel pedal bike confidently and independently (stopping, starting, braking, steering and cornering) we can teach you to ride a dirt bike.  James is NZ's most experienced dirt bike rider; you will be in good hands.  

I have my one bike. Can I get coaching?

  • Yes.  Bring your own bike along and our experienced coaches will teach you whatever you need to learn, at your own pace.
  • Check out ‘Coaching’ on our website
  • For bookings and availability, press the Booking tab at the top of each page on our website and go to the ‘Tuition’ tab
  • To avoid disappointment please book your tuition in advance

How does the tuition work?

  • All tuition is taken at your own pace, without pressure
  • To allow for registration, induction & getting kitted-up please arrive at 9am or, if you have a specific lesson time, at least an hour prior to your scheduled lesson
  • For total novices, we do recommend two hours tuition
  • 1st hour (around 10 am, unless advised otherwise):  your first hour will cover basic bike handling including starting, stopping, braking and changing gear.  You will have plenty of time to practice on the Learners’ Track afterwards 
  • 2nd hour (after lunch):  your 2nd hour, after lunch, will progress to cornering and standing up.   Following this lesson, the remainder of the day is yours to practice your new skills and enjoy the tracks
  • Advanced Lessons: If you are have arranged advanced tuition, this will commence at the arranged time. Please arrive well in advance in order to be ready, kitted up and on your bike, in time to start the lesson – which will begin at a specific, pre-arranged time.  Please check with us what time that will be. Thanks

What are your payment methods for bike hires and tuition?

  • Payment for bike hires and tuition must be made in advance through our booking system.  This can be done by direct credit into our bank account 123226 0098008 00 or by credit card. (Credit card fee applies)
  • 20% of hire fee plus 50% fully refundable Bond is due at the time of booking, please
  • Balance to be paid at least one week prior to the event
  • The Bond will be available for refund during the week following tuition.  If any deductions need to be made from the Bond, which happens rarely, these will be discussed and arranged with you accordingly 

When will I get my hire bike Bond back?

  • The Bond will be available for refund during the week following tuition.  If any deductions need to be made from the Bond, which happens rarely, these will be discussed and arranged with you accordingly.  


If there is anything else you'd like to know, please do ring us on 0277331199

 

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