FREQUENTLY ASKED QUESTIONS:

Information Sheet

Do you have questions about what time you need to arrive, directions, what you need to bring, bike hire, tuition, payments, bonds or the facilities we provide? Please download our Information Sheet.

This should give you the answers you are looking for, if not, please read below

FREQUENTLY ASKED QUESTIONS:

Are you open today and what are your hours?

  • Our hours are Wednesday to Sunday, 9am to 6pm.

  • Latest time to check-in is 3pm, please 

  • Last lap 5pm before packing up to head home

  • We are closed on Mondays and Tuesdays unless they are a public holiday

  • We are closed for July and August

  • Please follow us on Facebook and Instagram for general and track updates

Do you have EFTPOS in the Wool Shed?

  • Yes

  • You can also pay by direct credit and, if necessary, with cash

Do you accept credit cards?

  • Yes, although a fee of 3% will be charged for all credit card payments

What are your charges?

  • Own bike price - click here

  • Hire bike & Tuition pricing - click here

  • There is no charge for youth females under 16, who are riding their own bikes at Thundercross

Why do girls under 16 years old ride free at Thundercross?

  • To encourage more females to participate in the sport

Do I have to book in advance if I’m riding my own bike at Thundercross?

  • No need to book in advance.  Just turn up on the day and register/pay at the time

Do I need to register everyone that is riding?

  • Absolutely!  It is vital that everyone who is riding has registered and paid to use the tracks. 

  • No registration/payment = no riding

Can I ride my Quad bike at the Park?

  • Yes. Quads are welcome on the Learners and the B Track

  • Single riders only; no doubling up

  • No children allowed on adult-sized bikes.  Riders must be appropriate for the manufacturers' guidelines.  

Are UTV/side by sides welcome at Thundercross?

  • Yes!  Drivers must wear proper crash helmets and have 5-point harness installed.

  • Drivers must be over 16 and have either a restricted or full a road licence.

Where are you?

  • We are located in north Waikato, geographically central between Auckland, Hamilton and Raglan.

  • Our address is 3068 Highway 22, Glen Murray, 2695.

  • If you are using Google Maps, please be sure to put Glen Murray into the address. 

    Coming from South/Hamilton: From Waikato expressway take Rangiriri exit. Left at traffic lights, over bridge. After sharp left turn, right onto Glen Murray Road for approx 13kms. After the lake on left, turn left onto Tikotiko Road (beware short, unmade, gravel section!). Turn right at end of Tikotiko Road onto Highway 22. Thundercross is 1km on left.

    Coming from North/Auckland: From Northern expressway take Mercer exit. Right across bridge and a sharp left on to Mercer Ferry Road for approx 8km. At the intersection/sweeping corner stay left (road now becomes Mile Bush Road). At t-junction, left onto Highway 22 for 24km to Thundercross.

What do I need to bring:

  • Minimum protective kit = dirt bike helmet, dirt bike boots and chest protector (although we do have all these available for hire @ $10 each).

  • Water

  • Energy snacks and lunch

  • A gazebo or brolly for shade

  • Camping chairs

  • The dog (on a lead and under control)

  • Friends and family

  • No alcohol whilst riding (please follow sober driving laws)

Are refreshments available on site?   

  • Yes. We have tea, coffee, water, soft drinks, chocolates, snacks, pies, toasties, croissants & more at the Wool Shed. (The Wool Shed Cafe is currently closed, click here keep up to date on our opening date).

  • If you require catering, this can be arranged in advance of your visit.

  • You are welcome to bring your own food or picnics

What facilities do you have on site?

  • Toilets: We have a toilets in the Wool Shed, at the main car park. During our busy season, we have toilets at the Learners’ Track, although during our off season there are no toilets at the Learners' track.

  • Picnic: There are picnic tables around the Park for your use and enjoyment.  You are welcome to bring your own chairs/bbq/gazebo and set up for the day (no open fires).

  • Rubbish: Please take your rubbish and recycling home with you. We do not have rubbish bins onsite.

  • Bike Washing: $20.00 for to use the Water Blaster to pressure wash your bike.  Please ask one of the Team.

Do you hold corporate & team building events?

  • Yes, bring the team for their annual outing, Christmas party, team-building retreat or social club event. Please phone 0277331199 or email us to discuss.

Do you cater for large group bookings?

  • Yes, are you looking for something different to do for a stag or hen party? Is your Club looking for a Christmas outing? Want to celebrate a milestone event with your friends and family? Come to Thundercross! Have a fun day together and bring your barbeque. Please phone (0277331199) or email us.

Can we bring our dog?

  • Yes. You are welcome to bring your dog if it is fully vaccinated, kept under control at all times, on a lead and does not worry stock.  For the moment please leave your dogs in your vehicles when you sign in. There will be a dedicated dog area at the Woolshed Cafe. Please clean up after your dog.

Can we camp overnight at Thundercross?

  • Yes, riders who are riding both days at the Park are welcome to camp at the Park.

  • You must book in advance by telephoning Mandy on 0277331199.  No booking = no camping.

  • Riders must register and pay for each day’s riding.

  • There are no camping facilities, other than the toilet block.

  • Please take your rubbish home with you. We do not have rubbish bins onsite.

  • No open fires.

  • No riding before 9am or after 6pm.

  • No charge for camping.

What is the minimum PPE (personal protective equipment)

  • Dirt bike boots, dirt bike helmet and chest protector

  • No dirt bike boots/no helmet/no chest protector = no ride

  • We do have all these items available for hire

Can I hire boots or kit from you?

  • Yes, we have boots available from children’s size 13 to adult 14 and kit from children’s age 5 to adult XXXL

  • $10 per item, helmets, boots, pants, tops, chest protectors, goggles and gloves

  • No need to book in advance

  • Our kit is washed after every use

What Tracks do you have at Thundercross?

We have three tracks here in our 750-acre Park, with something to suit everyone, click here to find out more.

  • Learners: for complete beginners to novices; small children to adults are all welcome to learn on the Learners’ track

  • B Track: for novice to intermediate

  • A Track: for advanced/expert riders only.  Please do not over-estimate your ability.  Riders without suitable experience risk injury or worse.  

How will I know where to ride at the Park?

All the tracks are well signposted

Can I hire a bike?

  • Click here to secure your bike hire

  • Booking hire bikes in advance is essential, to avoid disappointment. Please do not turn up on the day without having booked a hire bike in advance; we would hate you to have had a wasted journey. 

  • Yes, we have bikes from children’s Peewee 50 to adult 300cc.

All bike hire fee includes 1-day hire and fuel, all protective gear and the entry fee for riding at the Park.

Do I need a motorcycle licence to ride at Thundercross?

  • No, you do not need a motorcycle licence to ride at our Park as you are riding on private land.

Who can hire a dirt bike?

  • If you can ride a two-wheel pedal bike confidently; stopping/starting/steering and braking, you can ride a dirt bike.  From approximately 5 years upwards; our most senior hirer is 80 years old!!

  • If you are a beginner, you will need to have at least 1 hour's tuition with us (separate fee, in addition to bike hire).  James is NZ's most experienced dirt bike coach, so you will be in good hands. 

What about safety and service?

We take safety and service very seriously at Thundercross.  Our entire team is constantly looking at ways to improve our offering to you and are keen to hear your suggestions, please.  We are members of several business and tourism associations and proud to hold the following:

  • Adventure Mark Safety Accreditation; the audit accreditation required by Work Safe for certified New Zealand adventure activities

  • Gold endorsement from Qualmark for service to our customers

  • Travellers' Choice 2020 & 2021, 2022 & 2023 from Trip Advisor

What can I expect when I hire a bike?

  • Please arrive at 8.30am and allow an hour for registration, induction & getting kitted-up.  We open to the public at 9am and welcome you before other riders arrive.  

  • To make your riding more comfortable, please bring long, thick socks to go inside your dirt bike boots and, if you have them, padded cycle shorts to wear under your bike pants.  If it is cold you may like to wear a t-shirt or lightweight merino under the bike top but it is not necessary in warmer weather.

  • You will be on a bike by about 10am and it is yours for the day.  We ask that you return it around 5pm, please, to allow time for you to get changed and say 'Cheerio'.  

  • If you are a learner, you can expect your first lesson to begin around 10am (unless we have arranged otherwise)

What is included in bike hire?

  • Bike hire fee includes hire and fuel for one day, all protective gear and the fee for riding at the Park

  • Price is inclusive of gst, booking fee and, if applicable, credit card fee

  • There is a bond added to your booking, which you will get back after our team has completed our maintenance check. Any broken items will be discussed prior to bond return.

I’m hiring a bike but don’t have my own bike kit:

  • No problem, all protective kit is included in the hire fee.

I am a learner; can I get lessons?

  • Yes.  We have experienced coaches who will teach you at your own pace in private classes.

  • If you can ride a two-wheel pedal bike confidently and independently (stopping, starting, braking, steering and cornering) we can teach you to ride a dirt bike.  James is one of NZ's most experienced dirt bike rider; you will be in good hands.  

I have my own bike. Can I get coaching?

  • Yes.  Bring your own bike along and our experienced coaches will teach you whatever you need to learn, at your own pace.

  • Click here for pricing.

  • Click here bookings and availability.

  • To avoid disappointment please book your tuition in advance.

  • Please arrive at least one hour before your lesson.

How does the tuition on hire bike work?

  • All tuition is taken at your own pace, without pressure.

  • To allow for registration, induction & getting kitted-up please arrive at 8.30am or, if you have a specific lesson. time, at least an hour prior to your scheduled lesson.

  • For total novices, we do recommend two hours tuition.

  • Arriving at 8.30am. 1st hour (around 10 am): First hour covers basic bike operation - starting, stopping, braking and changing gear. You will have plenty of time to practice on the Learners’ Track afterwards.

  • 2nd hour (after lunch): RECOMMENDED this practical session, with the coach(es) riding alongside, will progress to handling techniques such as cornering, tackling hills and standing up whilst riding. This is where you’ll make the most practical progress and come away with a massive grin on your face. Depending on your own confidence and ability, there may be a chance to ride an accompanied section of the B Track. Following this lesson, the remainder of the day is yours to practice your new skills and enjoy the tracks.

  • Advanced Lessons & Next Level Tuition: If you are have arranged advanced tuition, this will commence at the arranged time. Please arrive well in advance in order to be ready, kitted up and on your bike, in time to start the lesson – which will begin at a specific, pre-arranged time. Thanks

What are your payment methods for bike hires and tuition?

  • Payment for bike hires and tuition must be made in advance through our booking system.  This can be done by direct credit into our bank account 12 3226 0098008 00 or by credit card. (Credit card fee applies)

  • 20% of hire fee plus 50% fully refundable Bond is due at the time of booking, please.

  • Balance to be paid at least one week prior to your booking, this secures your spot.

  • The Bond will be available for refund during the week following tuition.  If any deductions need to be made from the Bond, which happens rarely, these will be discussed and arranged with you accordingly.

When will I get my hire bike Bond back?

  • The Bond will be available for refund during the week following tuition.  If any deductions need to be made from the Bond, which happens rarely, these will be discussed and arranged with you accordingly.  


If there is anything else you'd like to know, please do email us at ride@thundercrossvalley.co.nz or ring us on

027 733 1199

Domestic and international visitors: 

Got visitors from out of town/overseas? Want to experience an adventure sport whilst you're visiting? Come to Thundercross and ride amongst stunning, unspoilt NZ scenery whilst you're visiting our beautiful country. Please phone 0277331199 or email us.

Hire Terms & Conditions

Here's a copy of our Hire Terms & conditions to read now or download to read later! T&Cs are required to be read and approved when hiring at Thundercross.

Thundercross Risk Disclosure

Please read our Risk Disclosure before hiring at Thundercross 

 

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